Chargeback Officer

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Roles & Responsibilities

·       Handling of Issuing disputes by reviewing & decision making on cardholder dispute cases from Contact Centre, Anti-Fraud, Collection Dept, Business Unit perform chargeback and follow up cases such as Incoming Re-presentment and Incoming Pre-arbitration in Card Scheme Portals.

·       Handling of Acquiring disputes by reviewing on incoming chargeback cases receive from Issuing Banks and follow up with merchant on required documents to perform Outgoing Re-presentment and Pre-arbitration in Card Scheme Portals.

·       Review all outgoing and incoming chargeback cases to ensure that all transactions are attended timely to avoid operational losses.

·       Check all tasks perform by the maker to ensure data accuracy

·       Handling of Chargeback GL reconciliation

·       Handling of chargeback documents through Visa Online & MasterCard Online to ensure that all are attended within the prescription time frame

·       Ensure all enquiries from Contact Centre; Anti-Fraud and Collection Dept are handled promptly.

·       Prepare monthly MIS for management review

·       Liaise with Issuing/Acquiring Banks, merchants, Visa & MasterCard International on Chargeback related matters if need to.

·       Back up duties that may be assigned from time to time

Job Requirements

·       Diploma holder with experience or equivalent up to degree level

·       Fast learner, strong analytical skill, good working attitude and able to work under pressure

·       Able to demonstrate good teamwork amongst staff.

·       Good written and communication skills

·       Must be effectively bilingual (English & Mandarin / Malay)

·       Matured, well organized, service oriented, self-driven and able to see tasks to completion

·       Computer literate, familiar with Microsoft Office i.e. Word, Excel and Power Point

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.