Internship - Customer Service / Client Relations (all backgrounds, Shah Alam / Senai)

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Handle daily client interactions, including sample receiving, registration, sorting and after-sales support.

• Attend to walk-in clients and incoming calls, addressing enquiries related to laboratory testing services.

• Liaise with clients on sample submissions and follow up on any related issues.

• Coordinate with the Lab, Admin, Sales and Billing Departments to facilitate the laboratory testing process and ensure smooth service delivery.

Qualifications

• Diploma or Bachelor's Degree in any discipline from a recognised university or college, preferably in Business Management, Psychology, Sales or a related field.

• Strong communication and interpersonal skills, with a customer-oriented mindset.

• Good personality, proactive, independent and able to work well in a team.

• Able to handle client enquiries, coordinate with internal departments and manage multiple tasks effectively.

• Students from all academic backgrounds are welcome to apply!

• Locations: Shah Alam, Selangor / Senai, Johor