IT Support interview questions
4 questions asked in IT Support interviews, from job seekers and our own interviews, each read by us before publishing.
Phone or HR screen
How do you prioritise tickets?
Tip: Talk about impact and urgency, SLAs, and putting issues affecting many users or the business first.
Technical or skills round
What experience do you have with Active Directory and Microsoft 365?
Tip: Mention user creation, password resets, group permissions, licences, mailbox issues and MFA.
A user says the internet is not working. How do you troubleshoot?
Tip: Go step by step: is it one user or many, check the cable or Wi-Fi, IP address, ping the gateway and DNS, then escalate if it is the line.
Hiring manager
How do you deal with a non-technical user who is frustrated?
Tip: Stay calm, avoid jargon, fix the problem or give a clear time, and show them how to avoid it next time.